After-sales

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Warranty period

Hengcai Hydraulic warrants all hydraulic cylinders to be free from any defects in material or workmanship under normal use and service for a period of one years.

Problem diagnostic

After customers giving a feedback on product quality problems through the network or telephone, we will reply within 24 hours; We make every effort to make a diagnosis within 3-5 days or communicate with customers to do a detailed program.Our technology and quality departments have the responsibility to confirm the customer’s question, for troubleshooting.

While customers would better provide as much as possible the product use of operating conditions, product damage photos, video, etc., to accurately determine the product problem and prevent similar problems in the future.

Accessories occur problems at warranty period

If the customer is anxious, then we can provide free of charge within 5-20 working days (air freight should be beard by the customer); If the customer is not anxious, it is recommended that sending the part to him in the next batch of orders, free of charge.  

Hydraulic cylinder problems occur at warranty period

Replace with new cylinder, or price discount in the next order;

Exclusion clause

This warranty does not cover & Hengcai shall have no responsibility for:

· Troubleshooting, diagnostic, removal, or reinstallation labor charges;

· Freight charges for either defective parts or new or repaired parts unless prior written approvalis obtained from Hengcai;

· Claims for loss of time, inconvenience, loss of use, profits or other consequential damages;

· Conditions from, alteration, accident, misuse, neglect, fire, theft, loss, intentional damage, direct,indirect, consequential, incidental, weather related, or any other type of damage resulting from the use of the product;

· Corrosion unless the material is found to be out of specification;

· Failure due to contamination introduced to the cylinder;

· Paint unless out of specification;